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Terms and Conditions

Conclusion of contract

  • The prices provided do not include the value-added tax, Shipping and packaging costs.
  • Printing costs depends on the particular product that costumer choose and available printing technology.
  • Designing, Printing, Copying, Cutting and sample making cost will be added depend on order.
  • All the costs will be mentioned in order confirmation and invoice.

For exception and more info contact our sales team.

Shipping and delivery

  • When a customer wants a delivery or shipping with different services(Standard, Express & …), this can take place against advance payments.
  • Unless the delivery charge is in order included or having a delivery/shipping redeem code.
  • The same applies for the delivery of the samples to be shipped by the request of the costumer.
  • HMi fulfils its delivery obligation with the delivery of the product to the contractor commissioned for its shipment.
  • The risk for damages, if any, to the products and goods is passed over to the costumer at the time of delivery.
  • Shipping days will be counted since an order is ready and handed over to the shipping company (either from our European, China or Middle east stock).
  • Unprinted products will faster be given to Shipping companies. (according the availability in our stock)
  • HMi will not accept any claim for Shipping or delivery damage, while the shipping companies will ship the goods with insurance most of the time and therefore they are responsible for any damages or delays in shipment.

Order Confirmation

  • Quotation is only a type of offer and it may or can not be used as a confirmation of order.
  • After receiving quotation and accepting by the costumer a confirmation will be send automatically to the costumer.
  • Prices and shipping time mentioned in quotation, offer or order preview(before confirmation), are only 72 hours ( 3working days) valid, after 72 hours the prices may be increased or at the other half decreased during the prices in the market.

Note: Shipping time can be increased before receiving order confirmation from costumer.

Price and Payment

  • The Prices which is shown in our website or catalog, are without value-added tax (VAT), shipping & delivery charges, designing & graphic works.
  • Prices of products are liable to change at anytime.
  • Increasing or decreasing the prices, will not effect orders in process, which order confirmation is received by costumer.
  • All the products and services delivered to our costumers remain the property of HMi until a complete payment is received. In any case of not completing the payment costumer is liable for the products and services which are property of HMi.
  • Payment Currency can be changed before the order confirmation. (please change your payment currency in your profile setting on our website if available.)
  • Our system will not allow the new costumers to order with installment system or any other methods. First several orders must be paid first step to process the order, after several times our accounting depart. Will upgrade the account and therefore the costumer will have more payment options.
  • Costumer can change the type of payment in an order by clicking my orders, pending orders, make changes. (This request must be accepted by our accounting dept. and it might take 72hours until the changes take place.)
  • The prices of products will be verified as a part of our procedures after order confirmation again, if the product correct price is below our stated price we will change it to the lower price when dispatching the goods/products to you. (Only if by mistake a price has been given or written on a invoice or order confirmation)
  • Incase of making the payment by PAYPAL or other methods an extra charge of 1% or above can be charged from third-party which this has nothing with HMi and the costumer must pay that as extra fees.

Refund and Return policy

  • HMi does not have any refund or return policy. The goods/products once sold cannot be returned back.
  • As most of the orders are printed with costumer LOGOS or NAMES, therefore most of the products are customized and cannot be returned.
  • Costumer satisfaction is one of the main concerns of us, therefor we always try to take care of all the claims and returning unprinted products in some cases. For more info please contact us or your sales person.
  • After receiving the order confirmation, the order cannot be canceled or returned.

For more info, please contact us or your sales person.

Damaged or defective items

  • In case of receiving defective promotional products, advertising items or any products please contact us within 7 days of receiving order to claim your order.
  • Our quality control team will make sure to control all the products and services before sending and selling to customers.


  • Color of the actual products may be slightly different from the image or artwork shown.
  • Product Sizes might be slightly vary from what is written. As some of product size have been indicated in cm/mm.
  • We make sure that important product details are provided for all of the products, however due to volume of information and products some info you need might have not been included, please contact us for this matter.
  • Shipping weight and volumes are estimates and actual may vary from the estimated weight and volume. HMi will not take the responsible for the different in the shipping cost if it occurs.
  • Quantities mentioned in our website are subject to change and are not final. Please be noted that we receive new shipments on regular bases or many times can be manufactured based on the order. In case of requiring bigger quantity, please contact us for delivery time.
  • The products provided by HMi include products of standard type and quality from industrial production, the customized goods which includes differences in the length, weight, width and color do not permit the costumer to claim any warranty right.

Cancellation and claims

  • HMi does not accept any order or part of any order to be cancelled.
  • Service charges, Printing charges, Shipping cost, fixed charges and designing charges are not refundable.
  • After receiving an order confirmation, the order cannot be canceled or changed. After receiving an order confirmation our factory will automatically be known and the order will start with reserving the article and sending to our printing factory. Therefore, the cancellation can not take place, unless our sales team will accept and send a changing form to you.