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FAQ

FAQ (Frequently Asked Questions) page is made by us to us to save your time and help us to improve our services and solve some of the problems or troubles which may apear for our customers or visitors in some cases..

 

1) Genral 

How to register on hmigift.com? Simply click on registration button, on the footer of the website or in the corner right, and fill up the reqired form and follow the steps required to register your self on our website.

How to change my email address if entered wrong in registration form? Send an email to our support team, either fill up the contact us form or just send us an email.

FAQ (Frequently Asked Questions) page is made by us to us to save your time and help us to improve our services and solve some of the problems or troubles which may apear for our customers or visitors in some cases..

 

1) Genral 

How to register on hmigift.com? Simply click on registration button, on the footer of the website or in the corner right, and fill up the reqired form and follow the steps required to register your self on our website.

How to change my email address if entered wrong in registration form? Send an email to our support team, either fill up the contact us form or just send us an email.

How to reset my password if forgotten? Simply click on forget passwrod after entering your email in loging part (in the top right or from the footer part), and reset it.

How can i get my last invoices? Go to your account dashboard, find the last invoices in your order history or if not founded, directly contact our support team.

How can I change my payment method? Please inform your self from our payment methods first, if we are providing a certain payment methods, kindly choose an option between them, or change the currant payment method from your dashboard in your account.

How can I change my account from private to company account? As resseler, we need your company profile and registration form, in order to get resseler prices and services from us.

How can I start ordering products and services on hmigift.com? Search on hmigift.com for your requirements and services you are looking and if you aren't able to find it, easily contact us by filling up the contact us form. 

How to cancel or change an existing order? (after receiving order confirmation) Usually orders, production and printing services can not be cancelled after purchasing as mentioned in our terms and policies. For more Information contact your sales person.

How to cancel or change a pending order? (before receiving order confirmation) Before receiving order confirmation, cancellation might be still able, in order to make changes or cancel any order or services kindly contact your sales pareson. 

How to return a defective or damaged items? Please look at our terms and conditions for this matter, if any defective items are found in your order, kindly send us picture and proof from the item, and contact our support team,. If any damages or problems appear to the goods while shipping, the post/shipping company must take the responsibility.

 

2) Purchase and Order

How to order a product printed with my logo or design?

How to order products with larger quantity?

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3) Trade with us

How can I start working with HMi?

How can I apply for a job in HMi?

How can I get better prices for procuts and services?

How can I become as HMi's marketing partner?

Can I sell my products on hmigift.com?

 

4) Designing

How can I order a designing package?

How can I ask for a change in my design? (revision)

How can I get data files of my design?

How can I upgrade or change my designing package?

How can I order a design based on what i have in my mind?

 

5) Web design and IT

How can I order a website?

How can I ask for redesigning my current website instead of ordering a new website?

How can I start my own online shop?

How can I get consultation or help for ordering a new website?

How long does a new website take to launch when I order?

Shall I buy my domain by my self or HMi will do it for me?

What systems and programs does HMi webdesigners use to build a website? 

Why shall I order a SEO package?

How can I order a SEO package for my website?

How can I start my own game/applictaion?

 

6) Customization

Why shall I order a customized items?

How can I customize my own promotional product?

How long does customization products need for prodcution?

 

7) Printing 

How can i make changes in printed art work file which i recieved from hmigift.com?

How can I change the printing color in my order?

How can I change my printing method in my order?

Can I order only printing and bring the products by my self?

 

8) Payment

Is there any extra fees for different payment methods?

Can I make an order without an advance payment?

Can I order products with installment payment?

Can I order any service packages to hmigift.com without an advance payment?

How can I make payment for a website or IT services?

 

9) Report a problem

How can I report a problem appearing in the website?

How I report an error while ordering?

How can I suggest somthing for hmigift.com?